Multi Source Global Network, Inc.

They’ve introduced new web services wizard to its application integration and productivity platform.

New productivity packs expand desktop functionality for contact center agents and other knowledge workers.

Baird predicts further consolidation in billion global outsourced customer care industry. Record number of M&A transactions and deal volume in 2006 paves the way for continued activity; interest comes from both private equity and strategic buyers.

The wireless carrier terminates 1,000 contracts with customers who complain too much

Call center news briefs for the week of July 2-9, 2007

Research reveals 106% increase in overall quality management-liability market growth, from ,025 million in 2005 to ,112.9 million in 2006.

Study shows untapped potential for US financial services’ Web sites to better serve clients.

Study describes how surveying solutions can empower organizations by providing actionable information to respond to issues that are impacting customers.

Research finds that 75% of consumers would do business with a company based on a great call centre experience.

Customer interaction management provider releases the next edition of its on-demand and on-premise suite.